Refund Policy
Cancellation Timeline
- 30+ days before tour: Full refund (100%)
- 15-29 days before tour: 75% refund
- 7-14 days before tour: 50% refund
- 3-6 days before tour: 25% refund
- Less than 3 days or no-show: No refund
Processing Time
Approved refunds are processed within 3-5 business days. The refund will be credited to the original payment method used for booking.
Weather and Force Majeure
In case of severe weather, natural disasters, or other circumstances beyond our control, we will offer:
- Rescheduling to another available date
- Full credit towards future tours
- Full refund if no alternative arrangement is suitable
Medical Emergencies
If you cannot attend due to medical emergency (with documentation), we may offer rescheduling or partial refund at our discretion.
Group Bookings
Special terms may apply to group bookings of 6 or more participants. Please contact us for detailed group cancellation policies.
How to Request a Refund
- Email us at info@thesoolcompany.com
- Include your booking reference number
- Provide reason for cancellation
- We will respond within 24 hours
Contact Us
For refund requests or questions about this policy:
Email: info@thesoolcompany.com
Response time: Within 24 hours
Last updated: 7/7/2026